Autoharp Warranty
The instrument you have purchased was manufactured under carefully controlled conditions using the finest materials available. It was designed and built to give you years of satisfactory service.
We warrant this instrument against defects in workmanship or materials for a period of five (5) years from the date of purchase. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
If a defect develops during the warranty period, you should promptly notify our Customer Service Department in writing at 444 E. Courtland St., Mundelein, IL USA 60060 and explain the nature of the problem.
You will receive a prompt reply from a Customer Service representative with knowledgeable suggestions on how you might quickly remedy the problem.
A replacement part may be shipped to you at no charge. In the event the problem can not be remedied through any of these means, you will be asked to return the instrument to U.S. Music Corp., Oscar Schmidt Customer Service Department, 444 E. Courtland St., Mundelein, IL USA 60060 where, at our option, it will be repaired or replaced with an equivalent instrument of the same model. Should a return be necessary, the unit should be sent freight prepaid and insured for value. You are responsible for all freight charges.
This warranty applies only to the original owner and does not cover broken strings; damage caused by abuse, accident, negligence, or improper storage; rusting or corrosion; normal wear and tear; damage caused by exposure to the elements or damage caused by unauthorized repairs or modifications.
This warranty does not apply unless the product is registered within 10 days of the date of your purchase of the instrument. Registration can be done on our Web site at oscarschmidt.com or by mailing the attached Ownership Registration Card to Oscar Schmidt, 444 E. Courtland St., Mundelein, IL USA 60060.
All instruments except Autoharp.
Oscar Schmidt instruments
are warranted to be free from defective materials and workmanship from
date of purchase to the original purchaser when purchased from an authorized
Oscar Schmidt dealer. This is a limited lifetime warranty that is not
transferable. Oscar Schmidt will repair or replace, at its option,
any Oscar Schmidt instrument or part thereof which is found by Oscar
Schmidt to be defective. The customer pays transportation cost to and
from Oscar Schmidt Washburn factory service or any Oscar Schmidt Authorized
Service Center. Electronics controls are covered for a period of
one year. Oscar Schmidt reserves the right to use materials readily
available at the time of the repair. Warranty service requires a
copy of the Proof of Purchase (sales receipt) to be presented at time
of service request
What is covered
against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect
attributable to workmanship.
What is not covered
Shipping Damage. Report damage upon receipt of item to the
carrier (i.e. UPS). Freight carrier must be notified upon receipt of
items to insure freight damage claim resolution. Shipping damage not
filed with carriers immediately upon receipt will not be covered under
warranty. Instruments that have been modified after original shipment
from the Oscar Schmidt factory. Instruments whose serial numbers have
been altered or removed. Exterior finish. Instruments that have been
subjected to extreme humidity or temperature conditions. Instruments
that have been damaged due to misuse, neglect or accident. Normal wear
and tear to serviceable parts such as strings, electronic controls,
tuning pegs and frets. Instruments that have been purchased from an
unauthorized Oscar Schmidt dealer. Warranty claims by anyone other than
the original purchaser. Oscar Schmidt is not responsible for any items
left in gig bags or cases. We strongly advice that all personal items,
picks, sheet music, chords, cables, tuners, ect. should be removed.
Freight charges to and from the factory or authorized service center
for customer owned goods. Any and all charges incurred from priority
service requests (Rush Service) or priority shipping for replacement
parts. Any and all charges if no problem is found.
Factory Service
Terms
Return Authorization
All items being returned for any reason must have a Return
Authorization number. This RA# must be placed on the outside
of the carton of the item being returned or the carton will be
refused upon delivery. Please call the customer service department at
1-847-949-0444, ext. 230, for the return authorization number. Dealer
stock items will be returned to the dealer freight prepaid. Customer
owned items will be returned freight collect, C.O.D. Items being returned
for factory service should be sent to the following location:
Oscar Schmidt
444 East Courtland Street
Mundelein, IL 60060
Field Service
Terms
An Authorized Warranty Service Center must perform any and all field
warranty service work. Customer will not pay for parts and/or
labor provided the problem found is within warranty guidelines. Proof
of purchase must be provided at the time of service request. Transportation
charges to and from the Authorized Warranty Service Center are the responsibility
of the customer. Rush service charges and special freight charges for
required parts are not covered under warranty and are also the responsibility
of the customer. Any charges for labor or processing when no problem
is found are also not covered under warranty. Any charges incurred for
work performed by an unauthorized service center are the responsibility
of the customer.
Online Warranty
Form
Oscar
Schmidt
444 E. Courtland St.
Mundelein, IL. 60060
847-949-0444 (phone)
847-949-8444 (fax)
Washburn International World Wide Web:
http//www.washburn.com
Back
